FREQUENTLY ASKED QUESTIONS
Got questions about the product, setup, and how-to use Cold Therapy?
We've got answers for you!
PRODUCT
There are few suppliers with similar tubs, what makes Ice Tribe Cold Plunge different?
Cold therapy and cold plunges are for sure on the rise, and we love it! We are practitioners and advocates of cold therapy and we want as many people to benefit from it.
Our team comes from manufacturing and delivering olympic grade swimming pools and aquatic centres across the world and high end gym franchises. We understand the product and we have been working on developing better products since the day we started Ice Tribe Cold Plunges.
Similarly, our focus is on top performing athletes. We are working with top football teams and other elite athletes on cool innovations that will trigger down to our collection.
Which kind of material are the plunges made of?
The bathtub is crafted from high-quality brushed fabric, featuring durable strips of tough polyester thread and drip-stitched fabric. Additionally, the bathtub is surrounded by an 8cm thick insulation barrier, which helps to better maintain the water temperature. The material of the bathtub makes it lightweight, durable, and waterproof.
Am I too big or too small for your plunges?
Not at all, we acknowledge that everyone will have different preferences. Not only in size, but also in colours. That's why we are working on ensuring we can cater a wider range of choices. Please check our collection and you should find a size that fits your requirement.
Does Ice Tribe have an app?
Yes. You will be able to control multiple inputs from your phone.
What is the power consumption?
The electricity consumption of a 0.8hp chiller is 0.71kw/h, for a 1hp chiller is 1.06kw/h, and for the 2hp chiller is 1.95kw/h.
Overall, consumption is not high. Please also note that you don't need to have the chiller on 24/7. Once the temperature has reached your desired level, once you cover the plunge, the temperature will not drop drastically.
How long does it take to cool down the water?
Cooling down room temperature water to a 6-7 degrees Celsius, might take 2-4 hours. This is usually only the first batch, later on it will be faster.. Please note that external temperature, size of pool and chiller horsepower will affect the result.
How many litres fit in each plunge and what is the weight once the plunge is filled?
Please look at each model and size specs on the shop. Each model will have the litres, capacity, and weight specified.
SET-UP
How long does it take to set up?
Our plunges can be set up by one person in about 10 minutes. You will receive all the steps and guides for a smooth set up. No tools will be required.
Videos can also be found here on our web.
Can I set up my plunge in either an indoor and outdoor space?
Yes, Ice Tribe plunges can be used both indoors, and outdoors. However, for longer durability, if outdoors, we recommend a sheltered space.
Do I need to connect it to a water supply?
No, once the plunge is filled with water, it doesn't require any water supply. Having a water supply and a drain comes handy to fill and empty the plunge when desired, however, it is not required.
Which type of electrical plug comes with the chiller?
We provide the 3 types of electrical plugs; UK/US/EU. Usually, the plug will be assigned based on your shipping country. If you have a different request, please email our team as soon as your order is placed.
HOW TO
How often do I need to change the water?
We recommend changing the water every 3-4 weeks. Our chiller comes with a built-in 20-micron filtration and sanitization system. Our system will remove any sand or dirt. The chiller also includes an ozone generator to eliminate microbes and moulds.
The plunge and chiller are designed to keep a constant flow of water, making it go through our filters constantly and avoid stagnation.
However, we also recommend using the net in case you see hair or any other particles on the surface.
How can I change the water?
Changing the water can be done with a hose using the lower outlet of the plunge, or on a manual basis taking buckets out.
How often do I need to replace the filter?
We recommend changing the filter every month or so depending on usage. Note you will be covered for at least 3 months as your initial package will come with an additional set of 2 PET filters.
When running out, our online store will be able to provide replacement within a couple of days maximum.
The pre-filter placed outside the chiller does not require replacement. Just a rinse clean. See the instructions inside your package.
Do I need to add sanitizing products to the water?
While some brands might offer it as a freebie, we do not recommend any additional products to be added to the water. Our position is about longevity of the equipment. With the pre-filter, filter, and constant flow of water, there is no need to add any other product.
CUSTOMER SERVICE
What is the product warranty?
Ice Tribe Cold Plunge guarantees to the original purchaser that the product, including its shell structure (such as water loss due to cracks or delamination), equipment and controls (like pump or heater malfunctions), and plumbing components (such as leaks), is free from defects in materials and workmanship for ONE YEAR from the date of purchase.
What is your refund policy?
If you are not satisfied with your Ice Tribe bath, we will accept returns within 30 days of your receipt of the product. Any returns after this period will not be accepted.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
Please read the returns policy at the bottom of our web.
What payment methods are available?
Our website is powered by XYZ and takes payment from major card providers such as AMEX, VISA or MASTERCARD.
You can also opt for XYZ.
Can I use other payment methods?
Yes, if you wish to do a bank transfer, please email our team and we will guide you.
How long will it take for an order to be processed?
If your order is fulfilled on the website, we will be processing the order within 2 working days. Please note that if your preferred colour or model is not available on the web, please reach out to our team and we will inform you on the re-stocking schedule.
How much is shipping?
If your order is going to Jakarta or Singapore, shipping will be FREE as products will come from our local warehouses.
For other locations, please reach out to our team.
Which countries does Ice Tribe Cold Plunge ship to?
Currently via our website, you can choose Indonesia, Singapore and Spain. For other locations, please email us. We will support your order.
Can I return or exchange?
Yes, every Ice Tribe Cold Plunge purchase is protected by a 30-day risk-free guarantee with free returns.
If you wish to return your Ice Tribe plunge, simply email info@icetribecoldplunge.com to discuss next steps.
Is there any import tax to be paid?
Products are already in our warehouses, therefore, there is NO ADDITIONAL tax to be paid.
